Shipping schedule/policy

 

Thank you for choosing Yoyo's Sweets! We’re so excited to share our delicious cookies with you. Below you’ll find all the important details about our shipping process.

Order Processing Time

  • All orders are restocked on Fridays after 2pm, shipping out on Mondays!
  • You will receive a confirmation email once your order is processed and another when your order is shipped.

Shipping Rates & Delivery

  • We offer standard shipping for all orders within the [Country/Region], with rates calculated at checkout.
  • For larger orders or expedited shipping, please see the available options at checkout.
  • Local delivery may be available for orders within a specific area—please check our delivery section for more info.

Shipping Methods

  • We ship all orders via USPS, and will choose the most efficient option available.
  • You can expect your order to arrive in 2 to 3 business days after it’s been shipped. Please note that shipping times can vary depending on your location.

Packaging

  • We take extra care in packaging our cookies to ensure they arrive fresh and in perfect condition. All cookies are carefully packed to prevent breakage and to maintain freshness during transit.

Tracking Your Order

  • Once your order has been shipped, you will receive an email with your tracking number, which you can use to track the status of your shipment.

International Shipping

  • For international orders, customs fees and taxes may apply, and they are the responsibility of the customer.

Shipping Issues

  • If your order is delayed, lost, or damaged during transit, please contact us as soon as possible, and we will work with the carrier to resolve the issue.
  • If you receive a damaged product, please take photos and email them to us within 2 days of receiving your order for a resolution.

Changes to Shipping Information

  • If you need to update your shipping address, please notify us immediately after placing your order. We cannot make changes once your order has been shipped.

Return Policy

  • Due to the perishable nature of our cookies, we cannot accept returns. However, if there is an issue with your order, please reach out, and we will do our best to make it right.

Thank you for supporting Yoyo's Sweets! We can’t wait for you to enjoy our treats!